We supply genuine Wolong Nanyang explosion-proof motors, high-voltage motors and drives to buyers, contractors and OEMs outside China. This page explains how an export order works, from the first inquiry to the motor arriving at your site, so you can plan your project and know what to expect.
How an Export Order Works
| Step | What happens | What you receive |
|---|---|---|
| 1. Inquiry | You send the motor data, a data sheet or a photo of the old nameplate. | Reply within 24 hours on working days |
| 2. Technical check | We match the model, frame size, Ex marking and options to your requirement and ask about anything that is unclear. | Proposed model and technical data |
| 3. Quotation | Price, lead time, Incoterm, payment terms and warranty are stated in writing. | Quotation, data sheet, outline drawing on request |
| 4. Order | Contract or proforma invoice is signed and the technical data are frozen. | Order confirmation with the agreed delivery date |
| 5. Production | The motors are built by Wolong Nanyang. We follow the production schedule and keep you informed. | Progress updates |
| 6. Testing and documents | Routine tests before shipment; documents prepared to your list. | Test report, Ex certificate copy, data sheet |
| 7. Packing and shipment | Export packing and loading at the agreed port or handover to your forwarder. | Commercial invoice, packing list, bill of lading |
| 8. After-sales | Installation questions, spare parts and replacement orders. | Technical support by e-mail and WhatsApp |
Lead Time
Our motors are built to order, so each motor is made to your voltage, frequency, Ex marking and options rather than taken from a shelf. The typical lead time is about 80 days from order confirmation, meaning technical data agreed and the order formally placed, to the motors being ready for shipment. The exact date is stated in the quotation and the order confirmation.
- Large high-voltage, synchronous, water-cooled or specially certified machines may need longer; we confirm the time for these in the quotation.
- Add sea or rail transit time to your destination when you plan the installation date.
- If your project has a fixed start-up date, tell us in the first inquiry so we can plan the order around it.
What to Send for a Fast Quotation
- Rated power (kW or HP), voltage and frequency
- Speed or number of poles
- Hazardous area: zone and gas group, or the required Ex marking (for example Ex db IIB T4 Gb)
- Mounting (IM B3, B35, V1 ...), shaft and terminal-box position if they must match an existing motor
- Certificates your project requires (ATEX, IECEx, EAC, CNEx ...)
- Quantity and destination port or country
- For a replacement: a clear photo of the old nameplate and, if possible, the main dimensions
Documents Supplied
| Document | When |
|---|---|
| Technical data sheet | With the quotation or order |
| Outline (dimension) drawing | With the quotation on request, final version with the order |
| Routine test report | With the shipment |
| Copy of the Ex certificate matching the nameplate marking | With the quotation or shipment |
| Installation and operation manual | With the shipment |
| Commercial invoice, packing list, bill of lading | At shipment |
| Certificate of origin and other customs documents | On request, depending on the destination |
Tell us in the inquiry which documents your project, your inspector or your customs authority needs, so they are prepared before shipment.
Testing and Inspection
Every motor passes the manufacturer's routine tests before it leaves the factory, including insulation and high-voltage tests, no-load and locked-rotor checks, and vibration and noise checks where applicable. If your project requires a witness test or an inspection by a third party (for example SGS or BV), tell us when you inquire, so the inspection can be planned into the production schedule.
Packing and Shipping
- Export packing for sea or rail transport, with the shaft end and machined surfaces protected against rust and the motor fixed against movement
- Shipping marks, case numbers and packing lists as required by you or your forwarder
- Delivery terms: FOB or CIF at a Chinese port, or handover to your own forwarder; other terms by agreement
Payment and Warranty
Payment terms and the warranty period are stated in each quotation and confirmed in the sales contract or proforma invoice. Ask us if your company has standard purchasing terms; we check them before the order.
After-Sales Support
- Technical questions on installation, connection and commissioning answered by e-mail or WhatsApp
- Spare parts such as bearings, seals and terminal-box parts can be quoted together with the motors
- Repeat and replacement orders matched to your existing nameplate data
Common Questions
How long does delivery take?
About 80 days from order confirmation to ready for shipment for our motors, plus the transport time to your country. Special machines are confirmed in the quotation.
Can I get the Ex certificate before I order?
Yes. A copy of the certificate that matches the offered model and marking can be sent with the quotation. See also our certificates.
Can the motors be inspected before shipment?
Yes. Witness tests or third-party inspection can be arranged; tell us in the inquiry so it is included in the plan.
How do I get a quotation quickly?
Send the data listed above, or simply a photo of the old nameplate, by e-mail or WhatsApp. We reply within 24 hours on working days.
Start Your Inquiry
Send your requirement through the contact page, by e-mail or by WhatsApp. If you are not sure which motor you need, describe the application and the site conditions and we propose a suitable model.
